7 Rue Nicolas Appert, 72200 La Flèche, France
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Turnaround Time
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I ordered a very common flowering potted plant to be delivered five days before my sisters wedding anniversary celebration which took place on a Saturday. On Friday I received an e-mail from Telefleurs saying that the florist did not have that particular item, and that I could choose another one instead.

That was fine with me, but no one bothered to leave a message on the two contact cell phones I gave them, so the plant was never delivered on Friday, Saturday, Sunday or Monday. Unbelievable! It arrived the next Tuesday after my sister had to call them to make arrangement for delivery. So much for the effect of a wonderful surprise!

Furthermore, Telefleurs used a florist 10 miles away when there are 2 in town 1 mile away. This was my first experience with this company, and believe me, my last!!!

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service, and delayed delivery.

I didn't like: Poor communication for adequate delivery time, Last minute notification of unavailable chosen item.

Company wrote 0 public responses to the review from Aug 27, 2017.
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