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Telefleurs - Horrible experience and dying flowers

Had multiple problems with this company and the customer service was horrible. The flowers finally arrived and were dying.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1231295
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Recently ordered rose for a very special occasion which were not delivered on the day requested. 1. They don’t tell you that the flowers were not delivered. You are suppose to track it on line. 2. They don’t call the recipient if they have any issue with the delivery...
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#1231294
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Ordered and paid for delivery on a Saturday to arrive in time for UK mothers Day. The flowers never arrived. I had to chase.. on monday I get told the delivery company said the address didnt exist but Telefleurs admitted they did find it themselves on Google so oferred...
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1.2
#1208317
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I ordered a very common flowering potted plant to be delivered five days before my sisters wedding anniversary celebration which took place on a Saturday. On Friday I received an e-mail from Telefleurs saying that the florist did not have that particular item, and that...
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2.0
La Fleche, Pays De La Loire
I didn't like
  • Poor communication for adequate delivery time
  • Last minute notification of unavailable chosen item
#1092898
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Telefleurs Flower Arrangement Review

Telefleurs - Simple Review #1458721680
Why my order has not arrived yet???? It is already after you delivery rime schedule! I want my money back!!!
#815400
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Flowers Review

Failed to respond to any on line messages. Email provided would not deliver. Failed to meet my delivery instructions ... Basically they failed and my money / the flowers were wasted. Customer service zero. Do NOT use this company
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Turnaround Time
Website
Wavertree, England
#733102
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First time using them and would not bother again. I placed an order on Thursday evening for next day delivery to an address in France. Payment went through and I got an email to say delivery would happen on Friday. On the following Monday I found out that my mother in...
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Anonymous
Tim

I ordered flowers to be delivered to my friend in the Dordogne on Valentines Day. Telefleurs entrusted delivery to TNT, who could claimed they could not find the house, despit...

Anonymous
Anonymous

I've tracked a delivery to France from UK and it says delivered at 12.17 today at front door......it too was a surprise....nothing been delivered

#612935
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Ordered flowers form UK to be delivered for 100th birthday in France 23 Nov. Not delivered. Email 24 Nov to say florist closed. Emailed back to say still wanted flowers delivered. Response - ' will deliver 25 Nov' ( Now 2 days late). Arrived to see the person...
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2.0
Javerdat, Limousin
I liked
  • Ease of ordering
I didn't like
  • Incompetence
  • Failure to call when promised
  • Late delivery
#564913
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Telefleurs.fr send different flowers than they show
I have ordered an orchid for my girlfriend on May 21, 2014. She received the orchid on time but I later saw that she received a different color orchid. I have immediately written to telefleurs.fr and asked them to correct their mistake. They didn't accept their mistake...
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Anonymous
Annon

You got what you ordered! Flowers are living, they aren't going to be 100% the same shade plant to plant. If you wanted that, should have bought some fake ones.Did the recipie...

Anonymous
Anonymous

Are you like an *** or something?Those flowers look exactly the same

Quimper, Brittany
#493670
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