Telefleurs - Horrible experience and dying flowers
Had multiple problems with this company and the customer service was horrible. The flowers finally arrived and were dying.
Recently ordered rose for a very special occasion which were not delivered on the day requested. 1. They don’t tell you that the flowers were not delivered. You are suppose to track it on line. 2. They don’t call the recipient if they have any issue with the delivery...Read more
Ordered and paid for delivery on a Saturday to arrive in time for UK mothers Day. The flowers never arrived. I had to chase.. on monday I get told the delivery company said the address didnt exist but Telefleurs admitted they did find it themselves on Google so oferred...Read more
I ordered a very common flowering potted plant to be delivered five days before my sisters wedding anniversary celebration which took place on a Saturday. On Friday I received an e-mail from Telefleurs saying that the florist did not have that particular item, and that...Read more
La Fleche, Pays De La Loire
I didn't like
- Poor communication for adequate delivery time
- Last minute notification of unavailable chosen item
Telefleurs Flower Arrangement Review
Why my order has not arrived yet???? It is already after you delivery rime schedule! I want my money back!!!
Failed to respond to any on line messages. Email provided would not deliver. Failed to meet my delivery instructions ... Basically they failed and my money / the flowers were wasted. Customer service zero. Do NOT use this company
First time using them and would not bother again. I placed an order on Thursday evening for next day delivery to an address in France. Payment went through and I got an email to say delivery would happen on Friday. On the following Monday I found out that my mother in...Read more
Ordered flowers form UK to be delivered for 100th birthday in France 23 Nov. Not delivered. Email 24 Nov to say florist closed. Emailed back to say still wanted flowers delivered. Response - ' will deliver 25 Nov' ( Now 2 days late). Arrived to see the person...Read more
- Ease of ordering
I didn't like
- Failure to call when promised
- Late delivery
I have ordered an orchid for my girlfriend on May 21, 2014. She received the orchid on time but I later saw that she received a different color orchid. I have immediately written to telefleurs.fr and asked them to correct their mistake. They didn't accept their mistake...Read more
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